Frequently Asked Questions:
Question: What is the first step taken by Welch & Rochell Secretarial Support Services to assist me with preparing my resume for my job search?
Answer: The first step involves a free 30-minute consultation to see what your needs are.
Question: Is there anything that I should have on hand prior to calling Welch & Rochell Secretarial Support Services for getting assistance with my resume and job search?
Answer: Yes. Prior to contacting us, you should have a current copy of your resume on hand so you can send a copy to us electronically via e-mail.
Question: Why do I need to send Welch and Rochell Secretarial Support Services an electronic copy of my resume?
Answer: Because we will need to review it in order to conduct the free 30-minute consultation with you by phone.
Question: What if I do not have a resume and need one created from scratch?
Answer: If you do not presently have a resume, we can send you a blank form via e-mail for you to complete and forward back to us. This way, we’ll be able to use this information to conduct the free 30-minute consultation. We also will be able to use this information to create your resume from scratch if you decide to have us create it for you.
Question: Will I need anything else besides a resume in order for you to assist me with my job search?
Answer: Yes. You also will need to have on hand job descriptions for several positions that you are interested in applying for.
Question: Why should I gather several job descriptions prior to calling Welch & Rochell Secretarial Support Services for assistance with preparing my resume?
Answer: Because applying for jobs online in the 21st century requires tailoring your resume for each position that you want to apply for. We will need to review the job description(s) in order to know which key words must be added to your resume(s).
Question: What is the process for sending a payment to Welch & Rochell Secretarial Support Services for resume and job search assistance?
Answer: Before the actual work begins—following the consultation—you will be asked to pay a deposit which will be 50% of the cost of your selected resume package. The deposit will cover the cost of the drafts of your resume(s) and cover letter(s) for your review, and also the cost of any consultation time that goes beyond 30 minutes.
Question: What is the method for receiving an invoice from Welch & Rochell Secretarial Support Services for services rendered, and when is the payment due?
Answer: You will receive an invoice from us via e-mail following the consultation in order to pay the deposit. The deposit will be due upon receipt of the invoice.
Because you will be making the payment electronically via PayPal your banking information will be safe, secure and private. We will not have direct access to your payment information, and you also will not be required to create a PayPal account prior to submitting your payment. You will merely be going through PayPal in order to submit your payment for our services. It’s a very convenient payment process.
Question: How long will it take to receive the drafts of my resume(s) and cover letter(s), and subsequently the final versions?
Answer: You will need to allow us 5 to 7 days for your resume(s) and cover letter(s) to be finalized. Your drafts will be sent to you after about 3 days. Please keep in mind that in order to help you apply for the position(s), we want to do a good job, not a rush job.
Once we have finalized your resume(s) and cover letter(s), you will be sent a 2nd invoice via e-mail in order to make the final payment via PayPal. Then, after we have received the final payment for services rendered, we will send the finalized resume(s) and cover letter(s) to you electronically via e-mail as well. This way, you will be able to save the documents on your computer to upload and submit with your online application(s).
Question: What is the final step?
Answer: After everything is done and we have completed your ATS-ready resume(s) to assist with optimizing your job search, you will go for the position(s) that you have your eye on! And this time when you do, you will be better equipped to avoid what many people are calling the resume black hole!